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In the first part of this two-part episode of The Idealcast, Gene Kim speaks with Dr. Ron Westrum, Emeritus Professor of Sociology at Eastern Michigan University.
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This post presents the four key metrics to measure software delivery performance.
March 30, 2026
The following is adapted from Hyperadaptive: Rewiring the Organization to Become AI-Native by Melissa M. Reeve, coming May 2026 from IT Revolution.
Here’s an uncomfortable question: Where is your organization on the AI integration journey—really?
Not where your strategy deck says you are. Not where you announced you’d be in that town hall six months ago. Where you actually are, right now, with all the governance gaps and skill deficits and cultural resistance intact.
In Hyperadaptive, Melissa M. Reeve identifies five distinct stages that organizations move through on their way to becoming what she calls “Hyperadaptive”—enterprises that can sense, respond, and evolve at the speed of AI. Most organizations, Reeve argues, dramatically overestimate where they are on this journey. And that miscalculation is costing them.
Stage 1: Laying the Foundation. This is base camp. The focus is on governance, psychological safety, and identifying an “AI North Star.” Organizations at this stage are establishing flexible guardrails for safe experimentation, identifying enthusiastic champions, and running low-risk pilots that prove value. The biggest trap here? Teams being too busy to learn the very tools that would save them time.
Stage 2: Process Optimization & Task Augmentation. This is the “Dual Engine” stage. Organizations are fixing broken processes while integrating AI—because if you add AI to a bad process, you just get bad results faster. Organizations here are building AI Activation Hubs to center expertise, success patterns, and metrics. The trap is isolated successes that don’t connect to business strategy.
Stage 3: Agents and Initial Automation. Now organizations are handing keys over to AI for specific workflows. The shift from humans doing tasks to humans managing AI doing tasks is significant. Organizations do this a small scale before ramping up. The trap is ignoring the human element as roles evolve.
Stage 4: Scaling AI. This is where organizations move from islands of automation to integrated ecosystems. AI becomes the connective tissue of the organization. Data and insights flow throughout value streams, not just up and down the hierarchy. The trap is scaling friction—legacy structures for budgeting and hiring fight the new fluidity.
Stage 5: Becoming Hyperadaptive. The organization is no longer a static hierarchy but a living system. It senses changes in the market and responds in near real time. Business strategy and AI strategy are indistinguishable. The trap is leaving humans out of the loop entirely.
Most organizations claim to be at Stage 3 or 4. When Reeve digs into the reality, they’re usually at Stage 1—or haven’t even fully arrived there yet.
Here’s how to tell where an organization actually is:
You’re still in Stage 1 if:
You’re in Stage 2 if:
You’re in Stage 3 if:
You’re in Stage 4 if:
You’re approaching Stage 5 if:
The distance between where you think you are and where you actually are isn’t just an academic concern. It shapes every decision you make about AI investment, talent, and organizational design.
If you believe you’re at Stage 3 but you’re actually at Stage 1, you’ll make Stage 3 investments—launching ambitious automation initiatives—without the Stage 1 foundations to support them. You’ll skip governance and psychological safety work. You’ll underinvest in champions and learning networks. And you’ll wonder why your automation initiatives keep stalling.
This is why nearly 80% of AI initiatives fail. Organizations try to jump straight to Stage 4 or 5. They launch massive automations before they have governance (Stage 1) or optimized processes (Stage 2). They create chaos by scaling too fast, losing fidelity, and crashing hard.
Brad Miller, formerly Moderna’s Chief Information Officer, puts it simply: “Ninety percent of companies want to do GenAI, but only 10% of them are successful, because they haven’t built the mechanisms to transform their workforce.”
Those mechanisms are Stage 1 and Stage 2 work. They’re not glamorous. They don’t make for exciting press releases. But they’re the foundation everything else depends on.
Moderna achieved 100% generative AI adoption in six months not by mandating it, but by investing in those mechanisms: identifying power users, training AI Champions, establishing local office hours, building learning communities. They made time for AI learning, recognizing that this initial investment creates compounding returns.
The organizations that win won’t be the ones that jump furthest. They’ll be the ones that build the most solid foundation and progress deliberately, stage by stage, building capability at each level before reaching for the next.
So where is your organization, really?
The answer probably isn’t comfortable. But it’s the only place transformation can begin. You can’t rewire what you won’t honestly examine.
Melissa M. Reeve is the author of Hyperadaptive: Rewiring the Organization to Become an AI-Native Enterprise, coming May 2026 from IT Revolution.
Managing Editor at IT Revolution working on publishing books and guidance papers for the modern business leader. I also oversee the production of the IT Revolution blog, combining the best of responsible, human-centered content with the assistance of AI tools.
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